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SysAid review
Uday Madasu
CIO at Jewish Board of Family and Children's Services
The change management software gives us workflows and allows for an approval process
We would like them to approve the security functionalities, e.g., management security features. Currently, the way society is set up in our agency is that we only have two roles. There is either end user roles, where an end user can submit requests for help and incidents, then they can see the status of what is going on with them. We also...
SysAid review
Nick Border
Project Manager at Ark Data Centres Limited
Enabled us to have a better workflow for tickets and provides us with multilayered...
The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields. If site A only shows you...
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