User Reviews of TalkDesk

There's room for improvement in dashboard customization. TalkDesk has a good set of dashboards, some custom dashboards available, and default out-of-the-box template dashboards. There are plenty of dashboards, probably more than twenty. You can do customization, but the level of customization you want to do varies with different customer...

The product has automatic call-routing features. We must share how the calls must be routed to each team, and it automatically takes care of it. The solution is quite user-friendly. We don't have to do a lot of coding. We can do certain configurations on top of the coding, and it is automatically taken care of in the backend. It is a good...