User Reviews of Zendesk

Updated April 2025

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Zendesk review

JohanSkibdahl
JohanSkibdahl
CEO at Etcetera Networks
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have...
Zendesk review

Ahmed Nassar
Ahmed Nassar
Technical Consultant at Spectrum Group
Stable tool, making it reliable for handling tasks but difficult initial setup
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only...

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