User Reviews of Zoho Desk

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk...

When I was employed at a previous company, I encountered a high volume of customer emails, receiving approximately ten emails every hour. It led to overlooking certain emails while focusing on others. Zoho Desk significantly improved my response time in such scenarios by providing timely reminders for each email received. These reminders...