free case study: Gowtham Macharla's unbiased review of Amazon Connect
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Amazon Connect review
Gowtham Macharla
Infra Managed Service Analyst at Accenture
Can easily design a flow diagram with this solution
The scalability needs improvement. There are always features that need improvement. For example, we have an application where we automatically store all of our records. But currently, it has a three or four step configuration in order to send the data recordings to a specific branch. However, it will first store it in Connect and will only...
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