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Amazon Connect review
Service Deliery Manager at a comms service provider with 201-500 employees
Offers, real-time analytics feature, useful for customer support operations,
I would like to add more outbound features. Right now, it's really strong with inbound but it could be better with outbound calls. In future releases, I would like to see features related to outbound dialing. If they could add an automated outbound feature, similar to a predictive dialer, that would be really helpful.
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