free case study: an unbiased review of Amazon Connect
Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.
Download this FREE Contact Center Platforms case study, based on an UNBIASED USER EXPERIENCE with Amazon Connect:
Where should we email your case study?
Amazon Connect review
Service Deliery Manager at a comms service provider with 201-500 employees
Offers, real-time analytics feature, useful for customer support operations,
I would like to add more outbound features. Right now, it's really strong with inbound but it could be better with outbound calls. In future releases, I would like to see features related to outbound dialing. If they could add an automated outbound feature, similar to a predictive dialer, that would be really helpful.
Since 2012, we've had 816,406 professionals use our research.