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Amazon Connect review
AayushJain
AayushJain
Consultant at a tech vendor with 10,001+ employees
Integrates with major tools like Amazon Polly for text-to-speech and third-party...
Previously, IVRs were based on key tones, like pressing a number to route to specific functions. Now, we can make it voice-based. Whatever prompts we provide will trigger the appropriate API and route to the correct destination. If you want to check your bank balance, you can call customer care and say, "I want to know my bank balance." If...

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