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Amazon Connect review
Manoj Suresh
Manoj Suresh
Director AWS at NeuraFlash India Pvt Ltd
Enhances customer journeys with analytical insights while supporting future...
The Connect Lens feature most improves contact center efficiency by providing insights into customer journeys, behavior, and sentiment scores, allowing for areas of improvement to be identified and addressed. Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model. It features an...

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