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ArcSight Enterprise Security Manager (ESM) review
it_user661260
Security Consultant at a tech services company with 5,001-10,000 employees
It makes user behavior and problems on the network visible, which we can then solve
Customer Service: Seven out of 10. Basic questions get answered quickly. More in depth questions require more time, which can be a problem. It has improved over the last two years. Technical Support: Initially, the level of technical support was not so good. Once you get put through to the people in the US, you will get the better answers.

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