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Project Manager at a energy/utilities company with 10,001+ employees
Stable with good automation capabilities and excellent features
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something goes wrong, we need to have access to them at any time, which means we need to pay more. That also means we need to have our own staff on 24/7 to make sure the bots are working as they should.
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