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BMC Helix ITSM review
Solutions Architect at a computer software company with 10,001+ employees
Easy to install, good technical support, and it provides workflow management...
If you want to have to migrate from on-premises to Helix or from Helix to a ServiceNow, or from cloud to on-premises, it's easy but it requires additional tools. It should be included in the existing package, rather than clients having to go with a third-party tool. It could be offered to customers as a value on a separate line item. There...
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