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BMC Helix ITSM review
Sales Engineer at a tech services company with 51-200 employees
Useful for orchestration, change management, and self-service
It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to...
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