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BMC Helix ITSM review
ITSM Consultant at a media company with 10,001+ employees
Good incident management and reporting, ease of access, and stability
Its performance can be improved. Sometimes, there is a performance issue, and it is a little slow and difficult on the usage side. It would be beneficial for us if there is a lighter version of this solution. There is also a limitation on the number of columns and memory for extracting a report, and this functionality can be improved. We...
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