free case study: Fairoz Gadad's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
Fairoz Gadad
Project Manager at a computer software company with 1,001-5,000 employees
Development team is quick to address bugs or shortcomings in their product
BMC's technical support team needs to improve. Right now, the problem over here is we are not getting the exact answers on time. Their engineers are mainly based in the US or Israel, and we get comprehensive dedicated support. Some of the Indian customer service representatives are also outstanding. Unfortunately, in the past six months or...
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