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BMC Helix ITSM review
Bharath_Ram
Bharath_Ram
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees
Simple to use with a nice user interface, but it needs a richer text editor
Functionality-wise, it falls short of our expectations. This could be the way we have it deployed. Perhaps, the functionalities have not been enabled 100% in our organization. There could be some additional features that our enterprise is not aware of, yet is available. There is a text editor that we use to enter our incident description or...

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