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BMC Helix ITSM review
MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
High availability, helpful notifications, and feature rich
BMC Helix ITSM gives us email and SMS notifications, we can check the tickets, and give feedback. All the basic features that we need are available. As people progress in the life cycle of the ticket, you need to know what's happening, and the notifications BMC Helix ITSM provides are helping us a lot to know exactly what's happening.
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