free case study: Shrikant Pillay's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
Shrikant Pillay
Service Management Consultant at Tata Consultancy
Monitoring solution for incident problems and change management modules
The most valuable features are the simplicity and the in-duty features. Most of the time people don't use the tool because they either find it clumsy or very difficult to understand. The biggest challenge is that I don't know where I need to raise the request. BMC addresses all these solutions, so that is something I like. The second thing...
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