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BMC Helix ITSM review
Navneet Gupta
Navneet Gupta
IT Manager at a manufacturing company with 10,001+ employees
It has a more robust backend than most competitors, but it lacks some flexibility
There's some confusion with the BMC roadmap. The BMC Remedy Mid Tier architecture didn't have a good-looking frontend, but you could build any functionality, so it had a lot of flexibility. The frontend of BMC Smart IT is relatively limited in its ability to change, hide, and show fields and those kinds of things that pop up. With Helix,...

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