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BMC Helix ITSM review
Principal Architect at a tech vendor with 5,001-10,000 employees
Reliable and able to expand but technical support isn't helpful
We're an MSP. We resell it for BMC amongst other things. This solution is a SaaS, a Software as a Service, solution. It's probably the second-best solution out there. It's just that, as an MSP, we just need to work with a bunch of other toolsets. When that happens, then you run into more support issues and run into more integration issues....
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