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BMC Helix ITSM review
BrunoPires
Archietect and delivery manager at Axians
Reliable with a good front end and very robust
In the back office, for the expertise technicians, it's more complex to manage the layout. The back office for the expertise needs work. It's too specialized for technicians. Sorry, they need to simplify this background and back office more. For this level of support, it's very complex, and for the customers, it's an issue. The biggest...
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