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BMC Helix ITSM review
Jeevan Chaukar
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
It is highly scalable but it is a complex enterprise application and needs proper...
BMC Remedy ITSM has been used both by the customers that I served as well as the software services companies that I actually worked for while serving those customers. In each case that I have seen so far, BMC Remedy has typically been implemented to transform multiple older ticketing systems into a centralised single IT ticketing system. In...

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