free case study: Yiu Chung Ho's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
Yiu Chung Ho
Design Management Engineer - E&M at a hospitality company with 10,001+ employees
Good user management or change management modules but is expensive
We've had some small problems using the solution. It doesn't work perfectly. There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view. When compared to ServiceNow, it is lacking. Also, there are so many restrictions when...
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