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BMC Helix ITSM review
BMC Remedy Developer at a energy/utilities company with 10,001+ employees
Effective reporting tool, highly reliable, and straightforward installation
When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed. BMC solutions are now multiple solutions, they are not one comprehensive solution. It would be beneficial if there was one installation that could be done for all the solutions together. It would make it a lot...
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