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BMC Helix ITSM review
ITSM Admin & Consultant at a tech services company with 10,001+ employees
CMDB & Asset management is very helpful in locating an asset. The SRM module is...
Keep a balance between your ITIL processes and the tool. Don't break the costly product just to incorporate your old legacy process. When implementing it, you should avoid customising it too much, having complex SRM AIF forms. You should also ensure you don't have a customised approval process and having too much data in the CMDB.
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