free case study: JonathanShilling's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
JonathanShilling
System Analyst II at a energy/utilities company with 1,001-5,000 employees
Has a great knowledge-based format for storage and a single sign-on
I like the fact that you can go in there and designate how you close the ticket. You can put notes in, upload files and images, and give a detailed report of how you resolved an issue. The information is stored in a knowledge-based format so people can revert back to the data that's been entered. I like the single sign-on, it works very...
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