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BMC Helix ITSM review
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees
Stable and scalable with good capabilities for analytics
Our middleman provider limits the available functionality so we cannot even do our own analytics. It is important to check your products and services. We used to be able to draw data, export, and do our own analytics. Now, we have to rely on our provider and that is not a good relationship.
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