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BMC Helix ITSM review
Remedy Consultant at a tech consulting company with 51-200 employees
The most valuable features are its integration and development capacity.
As a developer and a architect, there is very little I might feel a need for to do what I need to do for 99% of the cases. I may wish however for this product to mature a little more on the web front-end which I believe it has on version 9 which I am yet to be exposed to. Also, I would wish for it to remove a limitation I came across with...
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