Where should we email your case study?
BMC Helix ITSM review
BMC ITSM/Remedy Support Team Leader with 1,001-5,000 employees
Flexibility in development and the capacity of being used by so many different...
There is a lack of features to help the support team in supporting this application. Anything that help to understand the workflow would be very appreciated. Having a "big picture" of a solution is a great way to solve any issue. Something that allows the "navigation" in the workflow (step-by-step), would be fantastic.
Since 2012, we've had 824,067 professionals use our research.
As seen in