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BMC Helix ITSM review
BMC ITSM/Remedy Support Team Leader with 1,001-5,000 employees
Flexibility in development and the capacity of being used by so many different...
There is a lack of features to help the support team in supporting this application. Anything that help to understand the workflow would be very appreciated. Having a "big picture" of a solution is a great way to solve any issue. Something that allows the "navigation" in the workflow (step-by-step), would be fantastic.
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