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BMC Helix ITSM review
BMC Remedy/ITSM Administrator and Consultant at a tech services company with 10,001+ employees
The most valuable feature is the ability to have ITIL Out Of The Box (OOTB)...
The two main areas for improvement are the User Interface and ad-hoc reporting. The User Interface still has the appearance of being clunky and not user friendly. This has changed with the release of Remedy/ITSM V9 and related products such as SmartIT and MyIT. Reporting has always been an issue with the Remedy/ITSM paradigm. It is not user...
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