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BMC Helix ITSM review
Sr. BMC Remedy Lead Developer (PM) at a transportation company
The main valuable feature is the flexibility of the product -- the ability of...
Like any product/new versions there are always issues. The main ones are the undocumented features that comes with the customized applications. We are not using the out of the box application (ITSM) therefore we are thinking "out of the box" and BMC did not document all of the changes made in their different upgrades. So each time you...
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