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BMC Helix ITSM review
Applications Support (Contract) at a comms service provider with 1,001-5,000 employees
It provides a way to rapidly develop and deploy a number of small, but important...
There are two areas where I think improvements could be made; web support of custom applications and upgrades. BMC provides a couple of modern web interfaces with SmartIT and MyIT, but these are limited to fronting their own (ITSM) applications. Having a modern web layer for custom applications running on the ARS platform would help a lot...
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