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BMC Helix ITSM review
Programmer/Analyst at a insurance company with 1,001-5,000 employees
Our Change Management and Incident Management​ processes have been greatly improved
We found that there was numerous issues upgrading from 8.1 to 9.1 in that all our licenses were broken for almost a year and a half. We chased down a total of 14 hotfixes, patches, and service packs before things were finally resolved. During that time, said "fixes" also broke other things, so it was quite the sore spot with management for...
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