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BMC Helix ITSM review
Information Security Specialist at a financial services firm with 501-1,000 employees
Smart IT reports and tracks ongoing issues. The tool has created more layers of...
It has made some improvements. However, it also created more layers of bureaucracy. I like the segregation of duties. I like narrowing the focus of each module, and having independent teams working on specific tasks. What I do not care about is having "Module Owners", which serve as a lead on the module instead of having a Remedy...
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