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BMC Helix ITSM review
Jim Coryat
Jim Coryat
Senior Software Engineer at a manufacturing company with 10,001+ employees
We have seen YOY customer satisfaction improvement for the last five years
The interface is somewhat dated as compared to technologies in use today. They have made steps towards addressing that, but they are still limited in being able to allow the customer to truly extend the UI. In the next releases, they should continue the work with the updated interfaces and extend the toolset so the customer can make more...

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