free case study: Siva Sankara Prasad Kaza's unbiased review of BMC Helix ITSM

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BMC Helix ITSM review
Siva Sankara Prasad Kaza
Siva Sankara Prasad Kaza
IT Software Engineer at a manufacturing company with 10,001+ employees
The versatility and customizability of the product is what I like most
I have implemented and worked on this product at many customer sites. The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly.

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