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BMC Helix ITSM review
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
Full-featured, gave us incident/event management, based on monitors in our...
BMC Remedy has more features now than I know about and have used, so it would be presumptuous for me to try to suggest improvements for a future release. What I do find is that, compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is...
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