free case study: Alvaro Valdes's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
Alvaro Valdes
Information Systems Computer System Controller at a insurance company with 11-50 employees
The solution has helped track processes and provide support
Working with numerous processes can be complex, and the processes are not always transparent in the solution. At times, users may not be aware of the meaning behind various processes when receiving certain information. The most frequently requested change for the solution is integrating the latest technology to facilitate interactive...
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