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BMC Helix ITSM review
ShashiGupta
ShashiGupta
Soo at a manufacturing company with 10,001+ employees
Offers a platform for raising tickets and obtaining quick solutions
The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident management, problem management, change management, work orders, and tasks. Aligning the GUI interface with these functionalities requires more...

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