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BMC Helix ITSM review
IT Consultant at a retailer with 10,001+ employees
Helpful linking of parent and child tickets, and automatically calculates SLA
To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming. Some fields should take data automatically; for example, ticket routing to the teams after entering the team's respective CI (Configuration Item). This will save time and creating tickets would be faster. The GUI looks a bit...
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