free case study: Will Sefara's unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
Will Sefara
Managing Director at Will Consulting
Digital workplace is good; log in process is unnecessarily complicated
One of the issues with the solution is the requirement to provide a lot of information in order to log a request. I'm not talking about end users, technicians or engineers need to provide too much information to initiate a work order or an incident. It doesn't flow; access should require minimal effort. They should consider using ITIL...
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