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BMC Remedy review
AmanSrivastava
End User Support at Genpact - Headstrong
Efficient for ticketing, easy to setup and suitable for large organisations
We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily. We can also note the solutions provided to end users and even make articles. This feature is very beneficial for me.
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