free case study: Mourad Ali's unbiased review of BMC Remedy
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BMC Remedy review
Mourad Ali
ITSM Consultancy Head at a tech services company with 51-200 employees
Offers a valuable feature for service desk agents or support teams
BMC Remedy is competitive. It excels more in maintenance than in identity management. It is highly customizable and allows for tailoring, which is advantageous for IT consultancies like mine. This flexibility enables me to evaluate various processes and address business needs efficiently. Remedy is an endpoint monitoring application. This...
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