free case study: MohammedOmer's unbiased review of BMC Remedy
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BMC Remedy review
MohammedOmer
Senior Information Technology Support Analyst at a financial services firm with 201-500 employees
Provide internal IT service management and incident work orders but have complex GUI
BMC can be complex because everything is linked through different workflows, forms, and fields, making it less straightforward than other platforms with more intuitive workflow designers. In ITSM, Helix from BMC is similar to other platforms but somewhat easier to use. It operates on a different scale and size, which can impact the overall...
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