free case study: Adnan Naseem's unbiased review of BMC Remedyforce [EOL]
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BMC Remedyforce [EOL] review
Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
Good knowledge base and ticketing system but technical support needs improvement
The solution's technical support is in need of a lot of improvement. The pricing of the solution is quite high. It would be ideal if they could adjust it to make it more affordable. The fees on our management engine, in particular, are high. The solution needs to have more documentation.
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