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Clarity SM review
Chief Customer Officer at a government with 501-1,000 employees
The most valuable features that we're finding right now are the customer service...
The benefits are if you go back a year, we'd have 20,000 tickets a month and we were to having to track each ticket individually and using the new integrated portal, we're able to combine those into workflows, and actually track a user's experience from the start to the finish. We were finding that we had to try to look for individual...
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