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Clarity SM review
Incident Manager at a consumer goods company with 1,001-5,000 employees
Users can now log calls themselves, instead of needing Service Desk administrators...
Automated email logging: The tradition in the workplace for communication will always be email. If emails can be used to automatically trigger calls, that is the best thing that can ever happen in the incident management or service desk process. This would save a lot of time, plainly speaking. There should be a way for emails sent to a...
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