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Clarity SM review
Lead ,Managed Services at a tech services company with 51-200 employees
The remote connection feature has a chat functionality. The knowledge base acts as...
* The remote connection part (Support Automation): CA Service Desk has a Support Automation feature which primarily does remote connection. This is an important customer support tool used in connecting to a user’s/customer’s device or machine to help them resolve whatever problems they have. The remote connection also has a chat...
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