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Clarity SM review
Systems Administrator at a logistics company with 10,001+ employees
We integrated all our processes into one and allowed us to retire custom-built...
Our key requests are being implemented in the next release. There is a knowledge management portion. It is very cumbersome to create a knowledge management document. That’s one area that could be improved. The Knowledge Management module in Service Desk Manager is cumbersome and hard to use. It’s not so bad for browsing and viewing...
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