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Calabrio ONE review
Resource analyst at a tech services company with 1,001-5,000 employees
Makes agent schedules more accessible and easy to use.
It sometimes needs quite clunky work arounds for certain things, e.g. If I add exceptions into agent schedules such as holidays or long term sickness, it's not easy to just delete them. I would like to see an option where you can delete the exceptions and the schedule reverts back to how it was before (breaks and lunch etc) without having...
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