free case study: an unbiased review of Calabrio ONE
Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.
Download this FREE Workforce Engagement Management case study, based on an UNBIASED USER EXPERIENCE with Calabrio ONE:
Where should we email your case study?
Calabrio ONE review
Resource analyst at a tech services company with 1,001-5,000 employees
Makes agent schedules more accessible and easy to use.
It sometimes needs quite clunky work arounds for certain things, e.g. If I add exceptions into agent schedules such as holidays or long term sickness, it's not easy to just delete them. I would like to see an option where you can delete the exceptions and the schedule reverts back to how it was before (breaks and lunch etc) without having...
Since 2012, we've had 824,067 professionals use our research.
As seen in