free case study: an unbiased review of Calabrio ONE
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Calabrio ONE review
Workforce Management Lead Analyst at a retailer with 10,001+ employees
We value the flexibility of scheduling through dynamic availability, work shifts,...
We have been able to use their software to solve our agents needs for flexible scheduling. Our agents wanted the ability to choose their hours and still meet the needs of our customers. The Dynamic scheduling allows our WFM team to insert shifts when we need them and the work from home team can sign up when they would like to work.
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